• For recurve crossbows and bows: Please follow the instructions in the user manual to replace the string. If the manual does not provide specific instructions for string replacement, or if you are using high draw weight limbs(CR-037G1 DESERT HAWK Crossbow), please visit a pro shop equipped with the proper tools to have it replaced safely.

• For compound crossbows and bows: We recommend visiting a pro shop for assistance. The string and cable replacement process for compound crossbows/bows requires a specialized bow press tool.

• For both types, always ensure you follow safety guidelines to prevent injury or damage to your equipment.

• If you have any further questions, please navigate to「Support > Customer Service > Product Inquiry」on our website and complete the form. Our support team will get in touch to assist you as soon as possible.

We strongly advise against modifying your crossbow or bow.
Any modifications may void your warranty and could potentially cause damage to the product or safety risks, including physical injury to the user.

For your safety and to maintain the integrity of your crossbow, always use manufacturer-approved parts.

To submit a warranty claim, we kindly recommend contacting the dealer from whom the product was originally purchased, as they are in the best position to assist you with after-sales service and support.
However, if you encounter any difficulties reaching your dealer, please visit our website and navigate to SUPPORT > CUSTOMER SERVICE > AFTER SALES SUPPORT in the top menu to fill out the online warranty claim form.
or click here→https://www.ek-archery.com/contact-support/

Subject to the terms, conditions and limitations outlined below, we guarantee 1 year warranty service to the original purchaser for our crossbows against defects in materials and workmanship that adversely affect the crossbow’s operation.

However, crossbow strings, cosmetic appearance and component parts and those which are subject to a variety of conditions in normal use and considered to be consumable parts will be excluded.

This limited warranty will be void if the following occur :
● Damage is caused by dry-firing or by using underweight arrows/bolts
● The instructions in the owner’s manual are not followed
● The crossbow or any of its parts or accessories are altered from their original state
● The crossbow has not been maintained properly
● Failure or damage was caused by improper calibration or by abnormal use.

Please carefully package and return the product, transportation charges pre-paid to your dealers or distributors. All accessory items must be removed from the crossbow prior to shipping.

If after examining a returned product, the dealer determines that the product is not subject to this limited warranty,  product repairs can be provided at then-current repair rates informed by the dealer.